Navigating the AI era: Delivering operational excellence in customer-centric insurance

Roundtable hosted by Risk.net and SAS

June 19, 2025 | 11:30 AM - 1:30 PM | The Murray, Hong Kong

Free registration
Navigating the AI era: Delivering operational excellence in customer-centric insurance
Insurers in Hong Kong are under increasing pressure to enhance their operational performance due to intensified competition and more sophisticated customers. This roundtable explores how to adapt to the evolving technological landscape, and leverage AI to improve the customer onboarding experience. Join us to discover strategies for delivering excellence and stay competitive in a dynamic market.

Key takeaways:

  • What are the key business challenges in improving customer experience?
  • How can insurers leverage AI technology to improve customer centricity?
  • What are the main business considerations and challenges in adopting AI?
  • How are insurers adapting to evolving regulatory requirements in 2025 and ahead?

Who should attend:

Senior professionals from underwriting, pricing and actuarial functions of insurance companies, as well as other relevant teams who are responsible for delivering better customer onboarding experience.

Roundtable agenda

Hosted by

risk.net
sas